Responsible Gaming

At Bluefox on bluefoks.com, gambling is offered as a form of entertainment, not a way to make money or resolve financial difficulties. Responsible gaming means making conscious, informed decisions about when, how often, and how much you play, maintaining control over your time and budget, and recognising that all games are based on chance and the house always has an edge.

The services for customers in Great Britain are operated by ProgressPlay Limited (company number C58305, registered in Malta) under UK Gambling Commission account number 39335. In line with UK regulatory standards and industry best practice, we provide a range of tools, information, and support so that you can manage your play safely. Our customer support and responsible gaming teams are available to assist you if you have concerns about your own gambling or about someone close to you.

Risk Awareness

Most players use gambling for leisure and remain in control. However, for some people gambling can become harmful and lead to financial, emotional, or social problems. Understanding the risks and recognising early warning signs is essential to reducing harm.

Warning Signs Of Problem Gambling

• Spending more time or money on Bluefox at bluefoks.com than you originally planned, or frequently chasing losses.
• Thinking about gambling when you are doing other things, or feeling restless or irritable when you try to cut down or stop.
• Gambling with money that should be used for essential expenses (rent, bills, food) or borrowing to finance gambling.
• Hiding or lying about gambling activities from family, friends, or colleagues, or feeling guilt, shame, or anxiety after playing.
• Using gambling to escape from stress, loneliness, depression, or other personal problems rather than for entertainment.

Self-Assessment: Check Your Gambling

The following statements are a simple self-check. Answer honestly with "Yes" or "No" to each:

• I often gamble for longer sessions than I intended.
• I have tried to win back money I lost by continuing to gamble ("chasing losses").
• Other people have criticised my gambling or suggested that I might have a problem.
• I have missed work, studies, or important family duties because of gambling.
• I spend money on gambling that I cannot really afford to lose.
• I feel stressed, depressed, or anxious as a result of my gambling.

If you answer "Yes" to any of these statements, we strongly encourage you to set stricter limits, consider taking a break or self-excluding, and contact one of the professional support organisations listed below (for example, GamCare or Gambling Therapy) for an in-depth assessment. Only you can decide whether to seek help, but early action in 2025 can significantly reduce the risk of harm.

Limits & Tools

Bluefox provides a range of safer gambling tools on bluefoks.com so that you can manage your activity in a structured way. These tools are available to players in Great Britain in accordance with UK Gambling Commission requirements and are free to use.

Deposit Limits

Deposit limits help you control how much you can add to your account over a chosen period.

1. Log in to your Bluefox account on bluefoks.com.
2. Go to "My Account" and select "Responsible Gaming" or "Safer Gambling".
3. Choose "Deposit Limits". You can usually set daily, weekly, and monthly limits.
4. Enter the maximum amount (in GBP) you are prepared to deposit in each period, for example:
   • Daily limit: £20
   • Weekly limit: £50
   • Monthly limit: £150
5. Confirm your new limits. Increases may be subject to a cooling-off period, while decreases normally take effect immediately.

Set limits at levels that are genuinely affordable in light of your income, expenses, and other financial commitments. If you are unsure, choose a lower figure. In line with UK guidance, we may contact you or ask for affordability information if your activity suggests that your limits are not sustainable.

Time And Session Limits

To help you manage the time you spend playing, session management tools may be available in your account:

• Session reminders: Set pop-up reminders to alert you after a chosen period, for example every 30, 60, or 90 minutes of continuous play.
• Reality checks: On-screen messages showing how long you have been playing and your net result, prompting you to confirm whether you wish to continue.
• Session time limits: Where available, you can restrict the maximum duration of a single session; when the time expires, you will be logged out.

You can access these tools via "My Account" -> "Responsible Gaming" -> "Session Control" (or similarly named sections). Use them actively in 2025 to maintain regular breaks and to avoid impulsive, extended play.

Time-Out (Short Breaks)

If you need a short cooling-off period, you can request a Time-Out:

1. Log in and go to "My Account" -> "Responsible Gaming" -> "Time-Out" or "Take a Break".
2. Select the duration of your break, typically from 24 hours up to 72 hours (or longer options where available).
3. Read the information about the effect of Time-Out (you will not be able to deposit or play during this period) and confirm your choice.

Once activated, a Time-Out cannot usually be cancelled until the selected period has expired. Consider using Time-Out whenever you feel frustrated, tired, or tempted to increase your usual stakes.

Self-Exclusion

Self-exclusion is a stronger and longer-term measure designed for players who feel they are losing control of their gambling. It prevents access to your Bluefox account on bluefoks.com for a minimum period and is a key harm-minimisation tool recognised by the UK Gambling Commission.

How To Self-Exclude From Bluefox

1. Log in to your account (if you are able to do so safely) and go to "My Account" -> "Responsible Gaming" -> "Self-Exclusion". If you cannot log in, contact customer support using the details in the "Contact & Feedback" section and request self-exclusion.
2. Select the desired self-exclusion period. For players in Great Britain this is typically a minimum of 6 months, with options for 1 year, 2 years, 5 years, or lifetime exclusion.
3. Carefully read the information explaining what self-exclusion means, including its duration, the fact it cannot normally be lifted early, and the importance of also excluding from other operators.
4. Confirm your decision by following the on-screen instructions. You may be asked to acknowledge that self-exclusion is in your best interests and that you understand the consequences.

Consequences Of Self-Exclusion

• You will not be able to log in, deposit, or place bets at Bluefox on bluefoks.com during the self-exclusion period.
• We will take reasonable steps to prevent you from opening new accounts with us while the self-exclusion is in force, including using information you have provided for identification purposes.
• Depending on our Terms and Conditions and UK regulatory requirements, any remaining real-money balance may be returned to you where reasonably possible. You may need to contact customer support to arrange withdrawal, subject to security and verification checks. Bonus funds will normally be forfeited.
• Self-exclusion is intended as a long-term measure. Early reactivation is not permitted. When the minimum period ends, you may be required to contact us and undergo a reactivation process, or the exclusion may continue until you actively request a change.

This page does not override the full Self-Exclusion and Account Terms published on bluefoks.com. In the event of any inconsistency, those legally binding Terms and Conditions prevail.

UK-Wide Self-Exclusion (GAMSTOP)

In addition to excluding from Bluefox, players in Great Britain are strongly encouraged to register with GAMSTOP, the free, independent multi-operator self-exclusion scheme for online gambling in the UK. By signing up at www.gamstop.co.uk, you can self-exclude from all participating UK-licensed online gambling companies for a chosen period. This is an essential additional protection in 2025 if you are experiencing gambling-related harm.

Support Resources

Professional, confidential help is available if you are concerned about your gambling or about someone close to you. The organisations below are independent of Bluefox and bluefoks.com and provide free advice, information, and counselling.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge, 24 hours a day, 7 days a week, for advice and emotional support. Live chat is also available at www.gamcare.org.uk in English.
• NHS Gambling Services: The NHS offers specialist gambling treatment services in England and other parts of the UK. Speak to your GP or visit www.nhs.uk and search for "gambling addiction" for referral information.
• Young People: For those aged under 25, organisations such as YGAM provide education and support around gaming and gambling harms.

International Support Organisations

Self-Exclusion Schemes By Country

• United Kingdom - GAMSTOP: Online multi-operator self-exclusion scheme at www.gamstop.co.uk.
• Spain - RGIAJ: The Spanish self-exclusion registry (Registro General de Interdicciones de Acceso al Juego - RGIAJ) allows individuals to exclude themselves from licensed gambling operators in Spain.
• Other jurisdictions may operate similar schemes; if you reside outside Great Britain you should check the information provided by your local regulator.

Blocking Software And Device Controls

• Gamban: A subscription-based blocking tool that can prevent access to gambling websites and apps across multiple devices. See www.gamban.com.
• BetBlocker: A free gambling-blocking app available for various devices. See www.betblocker.org.
• Device and network controls: You may be able to configure parental controls on your devices, routers, or via your internet service provider to restrict access to gambling content.

These tools are most effective when used together with self-exclusion and support from professionals.

Family And Friends Support

• GamCare Forums and Chatrooms: Online community support for people affected by someone else's gambling, available via www.gamcare.org.uk.
• GamAnon / Gamblers Anonymous family groups: Support meetings for partners, family members, and friends of those with gambling problems, see www.gamanon.org.uk and www.gamblersanonymous.org.

All conversations with these organisations are confidential within the limits of the law. Seeking help will not affect your legal rights as a customer of Bluefox on bluefoks.com, and we will treat any contact about gambling-related harm sensitively and respectfully.

Help for Family

Gambling problems often affect family members, partners, and friends. If you are worried about someone who plays at Bluefox on bluefoks.com, your own wellbeing is important and you are not responsible for their gambling behaviour.

How To Talk To Someone About Their Gambling

• Choose a calm moment when neither of you is angry or under the influence of alcohol or drugs.
• Use "I" statements (for example, "I feel worried when..."), describe specific behaviours, and avoid accusations or labels such as "addict".
• Explain how their gambling affects you and others (financially, emotionally, or practically) and listen to their perspective without interrupting.
• Encourage them to seek professional help, consider setting limits, or self-excluding, and offer to support them in contacting relevant services.

Support For Family Members

• Contact the National Gambling Helpline (0808 8020 133) for free, confidential support and guidance tailored to affected others.
• Use online forums and chatrooms (such as those provided by GamCare) to connect with people who are experiencing similar issues.
• Consider attending family support groups, including GamAnon meetings, for structured peer support.

Next Steps And Professional Help

• Speak with your GP or another healthcare professional; they can refer both you and the person who gambles to appropriate counselling or specialist services.
• If there is an immediate risk of harm (to themselves or to others), contact emergency services.
• Review your own financial position, seek independent debt advice if required, and consider setting clear boundaries about shared finances and access to money.

Family members are welcome to contact our support team if they have concerns about a player's behaviour on bluefoks.com. While we cannot disclose account details without proper authorisation, we can explain our safer gambling tools and how we manage risk.

Operator's Commitment

ProgressPlay Limited, the operator of Bluefox for customers in Great Britain, is licensed and regulated by the UK Gambling Commission under account number 39335 and by the Malta Gaming Authority under licence MGA/B2C/231/2012 for other markets. As part of these regulatory frameworks and in response to evolving standards, including remediation following UK regulatory action in 2022, we continually strengthen our responsible gambling controls in 2025.

Risk Monitoring And Interventions

• Behavioural analysis: We monitor account activity using automated systems and manual review to identify patterns associated with potential harm, such as unusually high or rapidly increasing deposits, extended play without breaks, repeated attempts to reverse withdrawals, or frequent chasing of losses.
• Financial and affordability checks: In line with UKGC expectations, we may request additional information (for example, about income or source of funds) where your level of spend appears potentially unaffordable or inconsistent with the information we hold.
• Customer interactions: Where risk indicators are detected, our safer gambling team may contact you via email, on-site messages, live chat, or phone to offer support, highlight available tools, and, where appropriate, encourage setting stricter limits or taking a break.
• Account-based restrictions: We may apply measures such as reduced deposit limits, bonus restrictions, temporary suspensions, or permanent account closure where we believe this is necessary to comply with our regulatory obligations and to protect you from further harm.

Player Funds Protection And Transparency

• Player funds are held in segregated accounts separate from business operating funds. In accordance with the UKGC's rating system, ProgressPlay Limited's level of player fund protection is categorised as "medium", which means that funds are kept separately but are not fully protected if the operator becomes insolvent.
• More detail about fund protection and dispute resolution is provided in our Terms and Conditions and on the UK Gambling Commission's website.

Complaints And ADR

• If you are dissatisfied with how we have handled a responsible gambling issue, you may raise a complaint using the process described in the Terms and Conditions on bluefoks.com.
• If your complaint cannot be resolved, and you are a player in Great Britain, you may be able to refer it to our appointed Alternative Dispute Resolution (ADR) provider, IBAS (Independent Betting Adjudication Service), subject to their scope and procedures.

Nothing on this page limits or excludes any rights you may have under applicable law or under our full Terms and Conditions.

Updates

Responsible gambling standards and regulatory requirements evolve over time. Bluefox and ProgressPlay Limited therefore review and update this responsible gaming information periodically to reflect current laws, guidance, and best practice in 2025.

• Notification of changes: When material changes are made to this page or to related policies, we may notify you via email, in-account notifications, or prominent banners/messages on bluefoks.com.
• Where to find the latest version: The most recent version of this Responsible Gaming page is always available through the footer links on bluefoks.com. We encourage you to review it regularly.

Last updated: 06 November 2025.

Contact & Feedback

If you have any questions about responsible gaming, would like help using our safer gambling tools, or want to provide feedback on your experience at Bluefox on bluefoks.com, please contact us.

Responsible Gaming Contact Details

• Email: Please use the customer support email address published on bluefoks.com and include "Responsible Gaming" in the subject line so your query can be directed to the appropriate specialist team.
• Telephone: Our customer support phone number is listed in the "Contact Us" section of bluefoks.com. Standard network charges apply. You may ask to speak with an agent trained in responsible gambling issues.
• Online chat / messaging: Where live chat is available, you can request to discuss safer gambling concerns with a trained agent.

We aim to handle responsible gambling enquiries sensitively and as a priority. Contacting us for help or to request limits, a Time-Out, or self-exclusion will not be treated as a complaint and will not prejudice your statutory rights.

Feedback And Self-Control Request Form

Full name:

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Request type:
Set or change limits Request Time-Out Request self-exclusion Request information / advice General feedback

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Information you provide through this form or via other channels will be processed in accordance with our Privacy Policy and used primarily to manage your account responsibly, comply with our legal and regulatory obligations, and improve our safer gambling measures.